Frequently Asked Questions

What is MG Commercial Bank?

MG Commercial Bank is a physical bank licensed and regulated by the authorities of Vanuatu. It uses advanced digital channel to provide cross-border banking services for clients all over the world. For more information, please visit About Us

Where is your headquarter?

MG Commercial Bank is headquartered in Vanuatu. For more details, please visit Contact Us.

Do you have other branches?

We don’t have other branches at the moment. The banking services are provided through digital channels which are built on the advanced FinTech platform.

Who can open an account with MG Commercial Bank?

MG Commercial Bank provides banking services to corporates and individuals who pass our robust KYC checks.

What is the minimum age for account opening?

The minimum age for account opening is 18 years (as of the application submission date).

How do I open an account?

You can apply all types of account by submission of valid application form and required documents followed by robust KYC process. Please refer to Accounts for more details.

You may also approach the Bank's designated Customer Services Officer for assistance. Please contact us for more details.

What is the cost of opening an account?

Please refer to our fee schedule.

How do I access my bank account?

You can login MGCB Internet Banking with designated User ID and password to access your bank account for transactions and services.

Can I link one mobile phone number to multiple bank accounts?

Yes, one mobile phone number can be linked to multiple bank accounts.

How to close my account in MG Commercial Bank?

Please contact our customer service for assistance if you would like to close your bank account.

Is my money safe?

Yes.We are regulated by Reserve Bank of Vanuatu and Financial Intelligence Unit of Vanuatu. We also comply with International Banking Act to safeguard your money.

How do your bank ensure the security of my personal information?

All personal data submitted to the Bank are kept in confidential by abiding strict procedure. Our policy and procedure for handling customer's data are continuously audited in compliance with the relevant legal and regulatory requirements.

What measures has MG Commercial Bank taken to ensure the system security?

We value cyber-security and it is the foundation of our platform. Our core banking system conforms with global security standards such as ISO27001. We implement central access rights to prevent accidental data corruption, improper manipulation and outright fraud. To protect transactions, we adopt encrypted data transmission, anti-fraud real-time alerts, monitoring usage of information, and providing for secure transaction history archive.

In addition, we apply leading technology in multiple levels such as multilayer of firewalls, anti-malware, email sandboxing, end user protection software to protect the bank’s core network from internal and external security threats. Emergency systems have been set up in dedicated data centres with industry standard physical access controls with monitoring in place to restrict access to authorised personnel only.

Furthermore, we adopt a two-factor authentication system to enhance network security by logging into accounts with a combination of two different types of authentication. This will prevent unauthorised access to your mobile app banking.

What will you do with my information?

We only use customer’s information when providing banking services. With the consent of our customers, we may also use it to provide you with other financial services from our affiliates such as wealth management. Please refer to our full Personal Data Policy for more details.

How do I get help?

If you have any enquiries, please contact us by phone, email or post. For details, please refer to Contact Us.